Network Status Page
The Falcoda Internet network status page is updated with any planned maintenance or current system issues. Please check this page before contacting customer services. Network Status Page
To raise a new support ticket please send your email to [email protected] and one of our customer service representatives will reply to you as soon as possible. If it is an email setup or similar issue, please download and install Anydesk and send us the remote desktop id. One of our team will then request a remote connection which you will need to accept so we can help with the email setup or similar issue.
Livechat: (mon-fri 9a.m - 9p.m)
Telephone: 0330 0883541 (mon-fri 9a.m - 6p.m)
Email: 24/7 every day of the year
Christmas: from 24th Dec - 1st Jan. Telephone & Livechat will not be available during this period